Reference

How We Handle Your Information

We collect only what we need to run your account, process bKash and Nagad deposits, verify withdrawals and keep your login secure. This policy explains what we gather, how long we hold it, and how you can request changes or deletion.

Account securityPayment verificationCookie controlDeletion requestsRegion-specific rules
vip baj How We Handle Your Information
DATA HANDLING

Security, Cookies and Retention

We encrypt your password with industry-standard hashing, store payment references separately from your account profile, and limit internal access to personal data by role. Session cookies expire when you close the browser; preference and analytics cookies remain until you clear them or opt out.

Encryption and storage

Your login credentials are hashed before storage and payment details are tokenised so no plaintext card or wallet secrets sit in our main database; we segment data by function to reduce exposure.

Cookie types

Essential cookies keep you logged in and preserve your session state across lobby pages; optional cookies remember your language choice and track which games you open most so we can personalise the homepage grid.

Retention rules

Transaction logs are kept for the period required by financial regulations in the regions we serve; after that window closes we archive or delete them according to local data-protection law and our internal schedule.

Your rights

You can request a copy of your data, ask us to correct outdated information, withdraw consent for non-essential cookies, or delete your account entirely; contact support with your registered mobile number to start any of those processes.

PRIVACY CONTACT

Request Your Data or Ask Questions

If you want a copy of the personal information we hold, need to update your wallet details, or want to delete your account and all associated records, reach us through any of the channels below. We respond to data requests within the timeframe set by the region you registered from.

Live chat Open the chat icon in the account menu and choose the privacy option; our team will guide you through access, correction or deletion requests in real time.
Email support Send your request to the support address listed in your account footer; include your registered mobile number and a brief description of what you need so we can verify and process it quickly.
Account settings Log in, go to settings, then privacy controls; from there you can download your data summary, change cookie preferences or submit a deletion request directly.

Common Questions About Your Data

We ask for your mobile number, a password and your preferred wallet name so we can match bKash, Nagad or Rocket deposits to your account and send withdrawal confirmations via SMS when a payout clears.

We pass transaction references to the wallet provider processing your deposit or withdrawal and share account activity only when a valid legal request from an eligible region requires it; we do not sell data to advertisers or third-party marketers.

Transaction logs are held for the period mandated by financial regulations in the jurisdictions we operate; inactive account profiles are deleted according to the data-retention schedule set by regional data-protection law and our internal policy.

Session cookies are required to keep you logged in and maintain your balance display across pages; you can disable preference and analytics cookies in your browser settings without losing core lobby functions, though the homepage layout will reset each visit.

Log in, go to account settings, then privacy controls and choose download data summary; alternatively contact support via live chat or email with your registered mobile number and we will send a file within the timeframe your region requires.

We close your login immediately, archive transaction records for the compliance period required by law, then remove all personal identifiers once that window ends; you can reopen an account later but it will be treated as a new registration.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.